Returns and refunds

Returns

* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Green Fingers Garden Seeds ltd by either phone, post or e-mail. Any goods sent back without prior consent from Green Fingers Garden Seeds ltd  will be sent back at your cost.

* All returns are the responsibility of the customer until they reach Green Fingers Garden Seeds.

* If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

Faulty products / damaged items:

* In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your countries national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services

* Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also
applies.  

Exchanges:

* If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.

Please use this address for the return of any items or correspondence

Green Fingers Garden Seeds ltd
PO Box 651
Farnham
Surrey
GU9 1JJ
England